- Director of market research agencies and consultancies since 1984
- Wide experience in lecturing and public speaking, with more than 50 journal articles and conference contributions
- Management of major survey research programmes for BT, Nokia, the European Space Agency and the Commission of the European Communities
- Considerable experience of innovative use of online reporting platforms, for dynamic and static reporting
- Interviewing and project management experience across Europe, North America, SE Asia and Australasia
- Broad expertise in continuous and ad hoc research programmes - qualitative and quantitative
On some projects I work alone but I often collaborate with specialist consultants who offer the full palette of skills that a project requires: statisticians, psychologists, industry experts and depth interviewers who speak foreign languages.
Fieldwork for quantitative surveys – telephone, face-to-face or online – is sourced from respected agencies that that conform to the ESOMAR Code of Conduct.
I have known Stephen Connell for many years as an industry colleague, fellow Director and more recently, research partner on specific RS Consulting projects where his project management expertise, high level research skills and client support has been invaluable in ensuring a successful outcome to some demanding assignments.
Stephen provides calm and authoritative management, effective organisation of fieldwork, often with challenging interview targets, and effective design and delivery of presentations. I have no hesitation in recommending him.
Bryan Atkin, Director
RS Consulting Ltd
Stephen was a pleasure to work with, his ability to communicate with authority at all levels across the business and into the customer base was incredibly useful.
I valued the guidance that Stephen gave surrounding the Customer Research programme. Using his broad business knowledge and insights gained from the research, Stephen was active in aiding the decisions for the prioritisation of resource to facilitate the best Customer Experience.
Head of Customer Experience Airwave